Return & Refund
WE ARE CONFIDENT THAT YOU WILL LOVE OUR PRODUCTS! HOWEVER, IF YOU DON'T, WE ARE HAPPY TO RECEIVE YOUR RETURN ORDER WITHIN 14 DAYS FOR A REFUND.
If you're not completely satisfied please send an email to support@vietnamecoproducts.com within 14 days of purchase. Please provide us with your order number and photos of the product you're dissatisfied with.
Once received your email, a supporter of our team will provide you with the return, replacement or refund instructions.
Notes:
- No Returns on Sale items.
- Shipping fees: Please note customers are responsible for all return shipping charges except for faulty items, or products damaged in transit. Shipping fees and taxes are non-refundable.
RETURN INSTRUCTIONS.
- Email support@vietnamecoproducts.com with the reason for return, please provide photos of the products you want to return and your order #.
- Our customer support team will provide you with return instructions and return delivery address. Please don't return your order without our approval.
- You will then need to package and return your package to the address provided, and provide our supporter with the tracking number.
- Your order will be refunded once your return is received at our warehouse, and tracking updated to 'Delivered'.
*Item/s must be returned in their original packaging for a refund. If returned in unsatisfactory packaging we may provide a store credit.